Refund Policy

1. 30-Day Money-Back Guarantee

UNI AGCY LTD (Company number 16174777) offers a 30-day money-back guarantee for all new Cartage.pro subscriptions. If you're not satisfied with our service within the first 30 days, you can request a full refund.

2. Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within 30 days of initial subscription
• Be a first-time customer (limit one refund per business)
• Have attempted to use the service in good faith
• Not have violated our Terms of Service

3. Refund Request Process

3.1 How to Request

• Email support@cartage.pro with "Refund Request" in the subject
• Include your account email and reason for refund
• Provide your subscription order number

3.2 Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds appear in your account within 10 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions older than 30 days
• Setup fees (if applicable)
• Third-party service charges (SMS, WhatsApp fees)
• Partial months of service
• Renewal charges after the initial 30 days

5. Cancellation Without Refund

You may cancel your subscription at any time:

• Access remains until the end of the billing period
• No refunds for partial months
• No penalties for cancellation
• Data export available for 30 days after cancellation

6. Contact for Refund Requests